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Return Policy

We want you to order. But we want you to love it even more.

Click here to download the Merchandise Return Form

Dene Adams® Holsters

ONLINE REFUND & EXCHANGE POLICY

15 Days to Return: Holsters, Apparel, Trigger Guards, Accessories, Pajamas, Size Extenders 

Please decide if you are completely satisfied with your item before you remove any tag. Any items sent back without hang tag attached will either be denied and sent back to you or allowed for exchange or store credit.

No refunds are given on an exchange or return received past the return date allowed. If the item is in resalable condition with tags attached, the late return will be allowed to exchange for product of same value or will be given store credit only. Otherwise the item will be denied and sent back to you.

Orders without receipt or proof of purchase are only granted store credit. 

REQUIREMENTS FOR RETURN:
Dene Adams® CANNOT accept exchanges or returns on item(s) that have been:

DAMAGED  |  SOILED  |  ALTERED  |  WORN  |  WASHED

The holsters also CANNOT have any type of:

ODOR  |  COLOR BLEEDS FROM CLOTHING   |   OR ANIMAL HAIR

And the SIZE LABELS/TAGS MUST BE ATTACHED

Please ensure that when you are trying it on, attach the Velcro pieces accordingly. If not, snags can occur on the garment. If the holster comes back with snags due to lack of care from the Velcro pieces, your exchange or refund can be denied.

$10 SERVICE CHARGE on items that require a little extra TLC:

This can include hang tags missing or not attached, size tags cut out, animal hair on the holster, deodorant or makeup spots, or comes back with a strong odor of laundry spray.  

$15 CHARGE on Universal Trigger Guards or Universal Pouches:

When a corset, tank, leggings, or men’s holster comes back without the Universal Trigger Guard/Pouch that was included in the package or comes back with the industrial strength loop added to the insert a deduction is made from your refund amount.

FREE GIFT WITH ORDER?

Exchanges must be within the same promotion or it is subject to price adjustments. Orders sent back for refunds MUST have the free gift with it or the refund is subject to price adjustment based on the retail value of the free gift. 

MANUFACTURING DEFECTS & REPAIRABLE ISSUES
Dene Adams® warrants their holsters to the original owner, to be free from manufacturing defects and material workmanship for 3 months from the date of delivery. Should you feel you have a defect or repairable issue of the garment during normal use**, the holster can be returned to Dene Adams®. Our quality care expert will determine if it is a repairable issue or defect. If the item is repairable, it will be shipped back to you once the repair is done. If the item cannot be repaired, a replacement will be provided. A replacement is the same product in the same size. 

**Normal Use is limited to daily wear, providing that the holster is laundered accordingly. Holsters subjected to extreme abuse including but not limited to negligent discharge, using the holster in any manner or with any firearm that goes against the Liability Disclaimers voids this warranty. To be determined by Dene Adams®. Remember that the holsters are shapewear. The holsters will have normal wear and tear, just like any other article of clothing. Please note that normal wear and tear or improper care are not covered in our return policy. 

If you try to alter the defect yourself, the warranty is considered void and will not be accepted. 

Email support@deneadams.com to discuss the possible defect.

TRADE SHOW REFUND & EXCHANGE POLICY
Follows the same return policy as online orders. See above. 
Proof of purchase is required to handle any exchanges or refunds. Receipts are texted or emailed to the customer (their choice). 

ONLINE GIFT REFUNDS & EXCHANGES
If you have received a gift that you would like to return or exchange, please ensure that you check the proper box on the front of the exchange and return form that came with the order. If it is an exchange, fill out the form and be sure to write the shipping address to send the exchange. If it is a refund, it will be credited back to the original form of payment or you can be sent store credit. If you would like store credit, please mark on the form that you would like store credit emailed to you and provide your email. Without an email we cannot issue the store credit. 

HOLIDAY SHOPPING POLICY
Items shipped between November 20th and December 20th, may be returned until January 10th, for a refund or exchange. Any exchanges that arrive after January 10th are only subject to store credit or will be denied a return or exchange. The product is still subject to the requirements for return. All hang tags, size tags must be attached to the product and returned with packaging. 

CLEARANCE/ FINAL SALE ITEMS 
Clearance/Final Sale items cannot be returned for a refund. Items can be sent back for store credit. With the store credit they can go order a size that is available in the leggings or a different item.  No refunds are given. The return for store credit must meet the return requirements. 

SHIPPING & HANDLING
Shipping and handling fees are non-refundable unless item was received damaged, defective, or it was the wrong item(s). If it meets any of those please email support@deneadams.com and a return label will be emailed to you for your use. 

Exchanges and returns shipment is paid by the customer. 

If you receive your order and write "return to sender" on it, the shipping we pay once the item is received will be deducted from your refund/store credit. Keep in mind that writing "return to sender" can take up to 6 weeks for us to receive which would put you past the return policy and only allot you store credit. 

How to Submit an Exchange or Return

SUBMIT EXCHANGES/RETURNS TO:

To submit a return to Dene Adams® please ensure your return meets our requirements, then follow the steps below. 

The Merchandise Return Form was provided in your package.

Please fill out all sections of the form. Be sure to include the order number, name, shipping address, email address, reason for exchange, the exchange request, and a note (if necessary) on the issue. Remember that just because you might have talked to someone at customer service does not mean that our shipping people will know what to do. We must have the form filled out completely to ensure a quick turnaround.

If you are exchanging for an item of greater value please send back your order for a refund or store credit so that you can place your new order.

Ship the item(s)* and form to:

Dene Adams LLC
1221 W. 103rd St Suite 107
Kansas City MO 64114

*If you are exchanging or returning a holster that has a Universal Trigger Guard/Pouch with it, that MUST BE returned with the holster. Otherwise your refund will be deducted $15. 

We recommend shipping Priority Mail so that your product is insured. Dene Adams® is not liable for lost returns that the customer sends unless the item was received by Dene Adams® and the customer can show shipment proof and tracking of delivered date. Dene Adams® is also not liable for delayed returns. 

What to Expect Once We Have Received Your Return

Dene Adams® has the right to refuse an exchange or refund if the return does not meet our requirements.  

Once your shipment for exchange shows delivered to our warehouse, it can take 5 business days before we inspect and start the process for exchange or refund. Once processed in, your item(s) are inspected to insure they meet our return policy.

Special Offers, Promotions, Sales are subject to price adjustments on refunds due to returns, cancellations, and exchanges. Free shipping on items over $130+ are also subject to adjustments on your returns. 

RETURN WAS ACCEPTED

Once your return has been accepted. It will be processed for exchange, store credit or refund.

Refund: Is processed the same day your order is inspected. It can take up to 15 business days to see the refund enter your account. Once the refund has been issued you will receive an email notification.

Refunds will be applied to original credit card used at the time of purchase.

If you used a gift card for your purchase, refunds are given back through a Dene Adams® gift card. If you used a gift card and credit card, you will be refunded through the credit card first and then any remaining amount to the gift card.

Store Credit: Is processed the same day your order is inspected. If you are issued store credit you will be emailed a gift card code that can be used on your next order.

Exchange:  Is entered into our orders section the same day your order is inspected. Once entered, it can take 1-2 business days before shipment. Once shipped, you will receive an email notification with tracking.

If the exchange will take longer than the expected time, you will only be notified of the delay and given the option to wait, receive store credit, or refund.

RETURN WAS NOT ACCEPTED

In the case that the item(s) do not meet our return policy and not accepted, it will be returned to you with a note stating the reason for the decline. 

3RD PARTY VENDOR ITEMS

T-shirts are all handled and shipped from a 3rd party vendor. Dene Adams has no control on guaranteed shipment or delivery dates for these items. 

Orders containing our warehouse items and our 3rd party vendor items will come in separate shipments.  Exchanges and returns can be sent back to our warehouse (address at bottom of page). 

Defective Shirts, Hats, Hoodies (3rd party vendor item)

Any claims for misprinted/damaged/defective items must be submitted within 4 weeks after the product has been received. For packages lost in transit, all claims must be submitted no later than 4 weeks after the estimated delivery date. Claims deemed an error on our part are covered at our expense.

3rd Party Vendor Items that are defective please email support@deneadams.com.

DIGITAL GIFT CARDS

Digital Gift Cards are available in the following denominations:  $50, $100, $125, $150, $200. Digital Gift Cards never expire.

  • Digital Gift Cards are sent via e-mail to the recipient. Delivery to an incorrect but deliverable address or a nonexistent address as provided by the purchaser is the responsibility of the purchaser.
  • We have the right to cancel Digital Gift Cards if obtained fraudulently.
  • Digital Gift Cards can be redeemed for online purchases by entering the Digital Gift Card number during checkout. 
  • There is no shipping & handling charge for Digital Gift Cards. 
  • When merchandise is ordered along with Digital Gift Cards, sales tax and shipping and handling will be applied to the merchandise portion of the order - not the Digital Gift Cards.
  • Digital Gift Card purchases are not eligible for promotional discounts.
  • Merchandise returns by mail will be refunded in the form of a Dene Adams Digital Gift Card. 
  • Digital Gift Cards cannot be returned for cash value. 

Use of a Digital Gift Card constitutes acceptance of the following terms:

Cards cannot be redeemed for cash, except as required by law. This card is issued by Dene Adams LLC and is redeemable for merchandise only in the U.S.at deneadams.com unless otherwise required by applicable law. This card may not be used for payment on any credit card account, to purchase another Gift Card, or toward previously purchased merchandise. Treat this card as cash. If this code is lost, stolen or destroyed, Dene Adams® may replace it if you provide the order number. Replacement codes will be the value of the card at the time Dene Adams® receives your report of loss, theft or unauthorized use. This card carries no expiration date.

 

(This page was updated on March 4, 2019. The amount of days to return an item was updated. It went from 7 and 30 for products to 15 days on all products.) 
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