We want you to order. But we want you to love it even more.
Click here to download the Merchandise Return Form
Dene Adams® Holsters Collections
Please decide if you are completely satisfied with your item before you remove the tag. If you are not completely satisfied with your merchandise we want you to exchange it or return it, as long as it is in resalable condition and meets our requirements below.
Remember that the holsters are shapewear. The holsters will have normal wear and tear, just like any other lingerie. Please be sure to follow washing and handling instructions carefully as Dene Adams® does not allow exchanges or give refunds due to miss-washing of products. Please note that normal wear and tear or improper care are not covered in our return policy.
ONLINE REFUND & EXCHANGE POLICY
Online purchases made through deneadams.com are valid for exchange or refund within 30 days of the ship date if the item is resalable. If you received the Universal Trigger Guard with the corset, the Universal Trigger Guard must be returned with the exchange or return. The Universal Trigger Guard must be new and in packaging. It must not have the industrial strength loop added. If the industrial strength loop has been added to the guard, the UTG will be sent back to you with your exchange. If you were requesting a refund and the Universal Trigger Guard is not new, then your refund will be the cost of your item minus $15 for the cost of the Universal Trigger Guard.
Online purchases made through deneadams.com are valid for exchange or refund within 7 days of the delivery date if the item is resalable. The tags MUST be attached on the thigh holsters for the exchange or refund to go through.
All lingerie are final sale and may not be returned or exchanged.
All Trigger Guards (Custom & Universal) can be returned for exchange or refund within 30 days of the ship date.
The Universal Trigger Guard Inserts can be returned for refund within 30 days of the ship date, if:
- You purchased the Universal Trigger Guard Insert separately.
- You have NOT added the industrial strength loop.
- You still have all the packaging.
REAL LEATHER COLLECTION
Please decide if you are completely satisfied with your item before you remove the tag. Due to the nature of the leather and the natural worn look the leather will take on, Dene Adams® will not accept any exchanges or returns on Real Leather Stuff products unless the tag is still attached and the product has not been used. All exchanges/refunds on Real Leather products must be within 7 days of delivery date.
CLEARANCE/ FINAL SALE ITEMS
Clearance/Final Sale items cannot be returned for a refund. Items can be exchanged for a different size as long as a size is available in that category. If the item or size is no longer available, you have the option to keep the final sale item, or pay the upgrade for a non-final sale item. No refunds are given. The exchange must meet the requirements.
Final sale purchases are valid for exchange within 7 days of the delivered date.
Shipping and handling fees are not refundable unless item was received damaged, defective, or it was the wrong item(s). If it meets any of those please email email@example.com and a return label will be emailed to you for your use.
Dene Adams® has the right to refuse an exchange or refund if the return does not meet our requirements. Once we receive your item, we will inspect it. If your return meets our requirements we will initiate the return. You will only be notified that your item has been received if the exchange will take longer than 10 business days from the day we process the return. If the exchange will not take longer than 10 business days, than you will receive an email with the shipping confirmation once it has shipped.
REQUIREMENTS FOR RETURN: Dene Adams® will accept exchanges or returns provided that the item(s) has NOT been:
DAMAGED | SOILED | ALTERED | WORN | WASHED
The corset also CANNOT have any type of:
ODOR | COLOR BLEEDS FROM CLOTHING
And the SIZE LABELS/TAGS MUST BE ATTACHED
If the case that the item is not accepted, it will be returned to you with a note stating the reason for the decline.
Refunds will be applied to original credit card used at the time of purchase. If you have been given a grace period to exchange past the 30 days, your card will not be refunded, but you will be given store credit that is good for 12 months. In the event that the style being exchanged is no longer available, a product of equal value may be ordered. If you used a gift card for your purchase, refunds are given back through a Dene Adams® gift card. If you used a gift card and credit card, you will be refunded the amount on your credit card and then given a Dene Adams® gift card for the remainder.
Special Offers, Promotions, Sales are subject to price adjustments on refunds due to returns, cancellations, and exchanges. Free shipping on items over $130+ are also subject to adjustments on your returns.
Dene Adams® warrants their corsets to the original owner, to be free from manufacturing defects and material workmanship for 3 months from the date of delivery. Should the riveting/stitching/hardware of the garment fail during normal use**, the corset can be returned to Dene Adams® to be repaired free of charge. If the garment cannot be repaired, a replacement garment will be provided. Please contact us regarding shipping.
**Normal Use limited to daily wear, providing that the holster is laundered accordingly. Holsters subjected to extreme abuse including but not limited to negligent discharge, using the holster in any manner or with any firearm that goes against the Liability Disclaimers voids this warranty. To be determined by Dene Adams®.
If you try to alter the defect yourself, the warranty is considered void and will not be accepted.
ONLINE GIFT REFUNDS & EXCHANGES
If you have received a gift that you would like to return or exchange, please ensure that you check the proper box on the front of the exchange and return form that came with the order. If it is an exchange, fill out the form and be sure to write the shipping address to send the exchange. If it is a refund, it will be credited back to the original form of payment.
Holiday Return Policy: Items shipped between November 15, 2016 and December 31, 2016, may be returned until January 31, 2017, for a full refund or exchange. The product is still subject to the requirements for return.
DIGITAL GIFT CARDS
Digital Gift Cards are available in the following denominations: $50, $100, $125, $150, $200. Digital Gift Cards never expire.
- Digital Gift Cards are sent via e-mail to the recipient. Delivery to an incorrect but deliverable address or a nonexistent address as provided by the purchaser is the responsibility of the purchaser.
- We have the right to cancel Digital Gift Cards if obtained fraudulently.
- Digital Gift Cards can be redeemed for online purchases by entering the Digital Gift Card number during checkout.
- There is no shipping & handling charge for Digital Gift Cards.
- When merchandise is ordered along with Digital Gift Cards, sales tax and shipping and handling will be applied to the merchandise portion of the order - not the Digital Gift Cards.
- Digital Gift Card purchases are not eligible for promotional discounts.
- Merchandise returns by mail will be refunded in the form of a Dene Adams Digital Gift Card.
- Digital Gift Cards cannot be returned for cash value.
Use of a Digital Gift Card card constitutes acceptance of the following terms. Cards cannot be redeemed for cash, except as required by law. This card is issued by Dene Adams LLC and is redeemable for merchandise only in the U.S.at deneadams.com unless otherwise required by applicable law. This card may not be used for payment on any credit card account, to purchase another Gift Card, or toward previously purchased merchandise. Treat this card as cash. If this card is lost, stolen or destroyed, Dene Adams® may replace it if you provide the card number. Replacement card will be the value of the card at the time Dene Adams® receives your report of loss, theft or unauthorized use. This card carries no expiration date.
How to Submit an Exchange or Return
SUBMIT EXCHANGES/RETURNS TO
To submit a return to Dene Adams® please ensure your return meets our requirements, then follow the steps below.
The Merchandise Return Form was provided in your package.
Please fill out all sections of the form. Be sure to include the order number, name, shipping address, email address, reason for exchange, the exchange request, and a note (if necessary) on the issue. Remember that just because you might have talked to someone at customer service does not mean that our shipping people will know what to do. We must have the form filled out completely to ensure a quick turnaround.
Ship the item* and form to
Dene Adams LLC
520 W 103 St Suite 107
Kansas City MO 64114
*If you are exchanging or returning a corset, the Universal Trigger Guard MUST BE returned with the corset.
We recommend shipping Priority Mail so that your product is insured. Dene Adams® is not liable for lost returns that the customer sends unless the item was received by Dene Adams® and the customer can show shipment proof and tracking of delivered date.